Our FAQs, support articles, how-to-videos, and other resources will help you get the most out of your Polaroid.
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To unlock more ways to use the Polaroid POP camera, download the free mobile app for iOS and Android™ here:
Frequently asked questions.
Using the Polaroid Print App
Open your WiFi® settings and select your POP camera network. Enter the password: “1234567890” and return to the app to complete the connection. Make sure the auto-connect feature is disabled from other networks.
Please make sure your phone is in close proximity to your POP camera. If connectivity problems persist, please try connecting your device again
Please make sure that you are using an iPhone 5 and up (we don’t support phones below that version). In order for the Polaroid POP App to work properly on your phone, you must be using your phone’s latest software version. When these details are resolved, the app will stop crashing. If you keep encountering these problems please delete the app and download it again.
Using Your Polaroid Pop Camera
The POP has only one button that functions as both the shutter button and the “On” button. To turn on your flash, press the “Menu” button at the bottom right corner on your screen and then select the lightning icon to turn on your flash modes.
We recommend you use the provided USB cable to charge. Use a dedicated power adapter that is rated at 5V and 2 Amps (Max). The camera should not be used with a charger that is above 8.4V and a current above 5 Amps.
A full charge should last up to 50 prints.
The POP allows you to share photos to and download from Facebook and Instagram.
First remove the paper cover on your POP camera. To the right of the paper slot, locate the circular hole on your camera and insert the strap from the bottom plastic side. Slide the other side of the strap through the hole from the inside of your paper cover and move your paper cover in until it is securely attached to your camera.
At the top left corner of your screen, press the touchscreen power icon and your camera will turn off.
Press the Polaroid Diamond icon in your camera and the edit screen will appear.
Remove the paper cover; the microSD™ slot is located on the bottom left corner. Insert your microSD™ card until you hear a click. To remove the microSD™ card, push it in and it will click out.
Using Your ZINK® Zero INK® Paper
The POP was designed to work only with Polaroid Premium ZINK® 3.5×4.25ʺ Paper. Other papers will not be compatible with this camera.
When loading the paper, the glossy side should be facing up towards the screen. Insert your blue calibration smart sheet at the bottom of the pack with the bar code facing down towards the front of the camera. Please be careful to not jam the paper in all the way. Lightly insert your sheets into the camera slot.
The Polaroid POP holds 10 sheets of ZINK® paper at a time
Make sure to use only a high-quality power charger with an output of 5V 2Amp. Also check that your camera is upgraded to the most recent firmware. If the problem persists, reset the device by pressing the reset button, located to the side of the SD card (use a pin to press the button).
Your POP will get a bit warm during charging, this is normal. If you see it getting excessively hot, REMOVE from charging and contact customer service. Please check that you are using a power supply with 5V and 2 Amps.
1. Make sure to use a quality power charger with an output of 5V 2Amp that plugs directly into the wall. DO-NOT charge your Polaroid POP with a multi port charger or your computer.
2. Make sure that your camera has the latest firmware. Go to www.meetpolaroid.com/pop/firmware for the latest firmware information.
Use a pin or a paper clip to press the reset button located next to the microSD™ card slot.
No, you will not lose any of the pictures on your camera.
No. This camera acts like any other Wi-Fi® device, in that it will lose the network when powered off. Once the device is turned back on, you will have to reconnect your smartphone to the camera.
This camera acts like any other Wi-Fi® device, in that it will lose the network when powered off. Once the device is turned back on, you will have to reconnect your smartphone to the camera.
Please be sure that the Polaroid Premium ZINK® Paper is inserted properly in the printer. When loading the paper, the glossy side should be facing up..
To focus your camera, lightly press the red button until you see green frame marks at the center of your screen
The signature area in your camera is conditioned for text and writing while the image area is conditioned for images. The two areas will therefore display differently.
The POP will recognize when the power button is pressed multiple times and will automatically ask if you intended to power off the camera or if the button was accidentally pressed multiple times.
The paper cover is placed on my camera but the camera is still telling me that the door is removed. What should I do?
First, click “okay” then remove the door and clean out the door sensor. The door sensor will be the first small hole before the reset button and the microSD™ card slot. Make sure to keep this sensor dust-free so the camera can recognize when the door is on
The power off button is at the top left corner of the screen. Press and hold the icon down on the touchscreen and wait for the device to turn off. If you are still having trouble turning off the device, reset your camera.
Please check the Wi-Fi® network that your phone is connecting to. Disable the auto-connect setting on the other network. The IOS and Android instructions are below. Repeat the below steps for all networks that are saved and within range of the POP. This is a IOS and Android issue that frequently causes problems for non-internet Wi-Fi® devices. iOS: 1) Tap Settings > Wi-Fi. 2) Tap next to the network name. 3) Disable Auto-Join. Android: 1) Tap Settings > Wi-Fi. 2) Tap Advance> Manage Networks. 3) Tap Network name. 4) Disable Auto reconnect.
If you are experiencing difficulty removing your microSD™ card, hold the camera in both hands, with the screen facing outwards. Gently press the center of the camera with your thumbs and your fingers and the card will eject. If this does not work, try squeezing the camera on the sides until the microSD™ card pops out.
Make sure your is fully charged. If you still cannot power on your camera, you may need to reset it by using a pin and pressing the reset button that is located next to the microSD™ card slot.
Yes, you will need to reconnect to the Wi-Fi® on your smartphone.